Privacy Policy

Last updated June 15, 2026

DetailCrew Pro is a product of Southern AI Solutions, LLC(“we,” “us,” “our”). This policy explains what information we collect, how we use it, and the choices you have. We keep it plain because we built this for small operators, not lawyers.

Information we collect

From detailing-business operators who use the app: name, business name, email, phone number, and the business records you enter (customers, vehicles, jobs, invoices, expenses).

From the customers of those operators: name, phone number, email, vehicle details, service history, and job notes — provided to the operator when booking or requesting service.

How we use information

We use this information solely to provide the service: scheduling jobs, managing customers and vehicles, sending invoices, processing payments, and sending service-related text messages on the operator’s behalf. We do not sell your information, and we do not use it for third-party advertising.

Text messaging (SMS)

With your consent, an operator using DetailCrew Pro may send you service-related text messages — such as appointment confirmations, “on my way” and job-completion updates, review requests, and replies to missed calls. Message and data rates may apply, and message frequency varies. Reply HELP for help or STOP to opt out at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not share your mobile phone number or your SMS opt-in/consent with any third parties, and we never sell that data or use it for third-party marketing. Phone numbers are used only to deliver the messages described above.

Other Southern AI Solutions text programs

Southern AI Solutions, LLC also operates other opt-in SMS programs across its products — including a free public help line where a consumer texts in a question and receives automated informational replies that may occasionally mention one of our apps. You opt in to any such program by texting our published number first; message frequency varies, message and data rates may apply, and you may reply STOP to opt out or HELP for help at any time. The same commitment applies: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and we never sell it.

Service providers

We rely on trusted providers to operate the service and share only the data each needs to do its job — never for their own marketing:

• Stripe — payment processing. Card details go directly to Stripe; we never see or store card numbers.
• Twilio — text messaging.
• SendGrid (a Twilio company) — email delivery (invoices, receipts, notifications).
• Anthropic (Claude) — powers the app’s AI features (the assistant, photo analysis, and translation). The business and job details you enter, and any photos you submit for analysis, are processed by Anthropic to generate responses. This content is not used for third-party advertising.
• OpenAI — powers the app’s voice assistant (real-time speech recognition and spoken replies). When you use the talk-to-your-business voice feature, your spoken audio and its transcript are processed by OpenAI to generate responses. This content is not used for third-party advertising or to train models.
• Google (Maps Platform) — mapping and geocoding of addresses for scheduling and routing.
• Supabase and Netlify — secure data hosting and app delivery.
• Cloudflare — security, content delivery, and protection against attacks.

Each provider processes data only to perform its function for us, never for their own marketing.

Data security & retention

Your data is stored securely and retained for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time.

Your choices

You can opt out of text messages by replying STOP. You can request access to, correction of, or deletion of your information by contacting us.

California privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect and how we use it (described above), request deletion of your personal information, correct inaccurate information, and opt out of the sale or sharing of your personal information. We do not sell or share your personal information, so there is nothing to opt out of. We will not discriminate against you for exercising these rights.

To exercise any of these rights, email [email protected]. We will verify your request and respond within 45 days.

Contact

Southern AI Solutions, LLC · DetailCrew Pro
Email: [email protected]